SHIPPING POLICY

Last updated: September 2026

Thank you for shopping with UTERIFIC. This Shipping Policy explains how we process and deliver orders placed through uterific.com.

ORDER PROCESSING

Once your order has been placed, you will receive an order confirmation by email.

Orders are processed on business days, excluding weekends and public holidays. Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.

During launches, promotional periods and holidays, processing times may be longer than usual.

PRE-ORDERS

Some UTERIFIC products may be available for pre-order before they are ready to ship.

The estimated shipping date for a pre-order will be clearly stated on the relevant product page at the time you place your order. Payment will be taken when your pre-order is placed unless otherwise stated.

Pre-order shipping dates are estimates and may change due to production, quality control, customs, freight or other circumstances outside our reasonable control.

If there is a material change to the estimated shipping date, we will contact you using the email address provided with your order.

If your order contains both pre-order and in-stock items, they may be shipped together when the pre-order item becomes available unless otherwise stated.

SHIPPING DESTINATIONS

We currently ship to selected destinations, including the United States and United Kingdom.

Available shipping methods and costs will be shown at checkout based on your delivery address.

We may add, remove or temporarily restrict shipping destinations where necessary.

SHIPPING TIMES

Estimated delivery times will be displayed at checkout where available.

Delivery estimates begin once your order has been dispatched and do not include order processing time.

All delivery times are estimates unless expressly stated otherwise. Delays may occur due to customs, carrier disruptions, weather, peak periods or other circumstances outside our reasonable control.

SHIPPING COSTS

Shipping costs are calculated based on your delivery destination and the shipping method selected and will be shown at checkout before you complete your purchase.

From time to time, we may offer free or discounted shipping as part of a promotion. Any applicable conditions will be stated at the time of the offer.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

Where these charges are not collected by UTERIFIC at checkout, you may be responsible for paying them directly to the relevant authority or carrier.

UTERIFIC does not control charges imposed by customs authorities.

DELIVERY ADDRESSES

Please check your shipping address carefully before placing your order.

If you notice an error after ordering, contact us as soon as possible at hello@uterific.com. We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or been shipped.

We are not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except where required by applicable law.

TRACKING

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Tracking information may take some time to update after the carrier receives your parcel.

DELAYED OR LOST ORDERS

If your tracking has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at hello@uterific.com and we will help investigate with the carrier.

Please note that international shipments may occasionally experience delays during customs processing.

Nothing in this Shipping Policy affects any rights you may have under applicable consumer law.

DAMAGED ORDERS

If your order arrives damaged, please contact us at hello@uterific.com as soon as reasonably possible after delivery.

Please include your order number and photographs of the damaged product and packaging where possible so that we can investigate and help resolve the issue.

For information about returns and refunds, please refer to our Refund Policy.

CONTACT US

If you have any questions about shipping or your order, please contact:

UTERIFIC
hello@uterific.com

UTERIFIC is a trading name of Flow by TAO Ltd, registered in Hong Kong.