Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Returns are accepted on fully unopened boxes only. To be eligible, the box must be unopened, with every patch sachet still sealed, and in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@uterific.com. If your return is accepted, we’ll send you instructions on how and where to return your package. You’ll be responsible for arranging and covering the cost of return shipping, unless the item is faulty, damaged or not what you ordered, in which case we will cover it.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@uterific.com.

Pre-orders
If you placed a pre-order, you can cancel at any time before it ships for a full refund. Email hello@uterific.com with your order number. If the estimated shipping date changes, we will email you before it passes, and you can keep your order or cancel it for a full refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Opened boxes cannot be returned
Patches are supplied in sealed hygiene sachets. Once any sachet in a box has been opened, that box cannot be returned: opening a sachet starts the heat reaction and the patch is a hygiene item worn against skin. We do not offer partial refunds for the remaining unopened sachets in an opened box. Only fully unopened boxes can be returned. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK and EU 14-day cooling-off period
Notwithstanding the above, if your order is delivered to the United Kingdom or the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification. For hygiene reasons, this right does not apply to a box once any of its sealed sachets has been opened. Unopened boxes must be in the same condition that you received them, and you’ll need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 days have passed since we’ve approved your return, please contact us at hello@uterific.com.