Everything below applies to orders placed on this site. If your question isn't answered here, write to us on our contact page and we'll come back to you.
Pre-orders: when your patches ship
The first drop is a pre-order. We expect to ship on 18 November 2026. Payment is taken when you place your order, which is what reserves your patches from the first production run.
We will email you when your order ships, with tracking. If that date moves for any reason, we will email you before it passes, and you can either accept the new date or cancel for a full refund. The full terms are on our pre-order terms page.
Where we ship from, and to
Your order is packed and dispatched by our fulfilment partner in China. We ship to the US and the UK. If checkout won't accept your address, email us — it is usually something we can turn on.
Delivery times
Once your order has shipped, typical transit times are:
- United States — 6 to 12 business days
- Canada — 7 to 14 business days
- Rest of world — 7 to 21 business days
These are estimates from our carriers, not guarantees. Customs checks, weather and public holidays can all add time.
Shipping costs and sales tax
Shipping is calculated at checkout, before you pay, based on your delivery address. Sales tax is added at checkout in states where we are required to collect it. You will see every line of the total before you confirm the order.
Customs and import duties
Import duty is already included in the price you pay us. Your parcel is imported into the United States on a delivered-duty-paid basis, so there is nothing to pay when it arrives and no bill from the carrier at the door.
Shipping somewhere other than the US? Import charges are set by your own country, are not included in what you pay us, and are yours to pay as the importer. Your local customs office can tell you what to expect.
If a parcel is refused at customs and comes back to us, we will refund the cost of the goods, less any shipping and return costs we have already paid.
Tracking your order
You'll get a shipping email with a tracking link. Tracking can take 24 to 48 hours to start updating after the label is created — that gap is normal and doesn't mean anything has gone wrong.
If something goes wrong
If your order hasn't arrived within the estimated window, or it arrives damaged, email us with your order number and we will sort it out. Please contact us within 30 days of the expected delivery date so we can raise it with the carrier in time.
Please read before ordering: returns
Returns are accepted on fully unopened boxes only. Patches come in sealed hygiene sachets. Once any sachet in a box has been opened, that box cannot be returned, and we do not offer partial refunds for the sachets left unopened in it. You have 30 days from delivery to return an unopened box under our returns and refunds policy. Your legal rights are unaffected by anything on this page.